Refund policy

Refund Policy for Troo Arome

At Troo Arome, we take pride in the quality of our fragrances and are committed to ensuring our customers have a satisfying shopping experience. However, due to the nature of our products, we do not offer traditional returns or refunds.

Store Credit and Replacements

In the event that you are unsatisfied with your purchase, we may provide store credit or a replacement of the product on a case-by-case basis. If you received a damaged or defective item, please contact our customer service team within 7 days of receiving your order. You will need to provide evidence, such as photographs of the product, to support your claim.

To Initiate a Claim:

1. Email us at info@trooarome.com
2. Include your order number and details about the issue.
3. Attach any relevant photos if applicable.

Once your claim is reviewed, we will inform you of the next steps. If approved, you will be issued store credit or a replacement item, depending on the circumstances.

Important Notes:

• In the case of replacement of an item being sent to us for evaluation, it will need to be sent signature required for proof of receipt before replacement will be sent.
• Store credit can be used on any future purchase at Troo Arome.
• All claims are evaluated individually, and we reserve the right to deny claims that do not meet our criteria.

We appreciate your understanding and support of our policy. Thank you for choosing Troo Arome for your fragrance needs! If you have any questions, please do not hesitate to reach out to our customer service team.

We look forward to serving you again!